After you set up your website and add your domain name you're all set to add a domain-based email address as well. (Example: info@yourband.com) A custom domain-based email address keeps your correspondence professional and is a great way to stay consistent with your branding.

This Help article includes:

  • How to add a custom email account
  • How to send and receive email through:
    • Email tab
    • Webmail
    • External program or device
  • Existing email

Adding a custom email account

Bandzoogle offers built-in email inboxes as an add-on to any plan. Inboxes are $14.95 USD per inbox per year, and include the following:

  • Storage space: 25GB
  • Attachment size: 50MB
  • Spam filtering
  • Robust servers through Rackspace
  • Multiple address forwarding options
  • Modern webmail interface
  • Mail calendar integration that can be shared between mail users

Are you a former member of Hostbaby whose account was imported to Bandzoogle? If so, your costs for custom email accounts are as follows:

  • Lite or Standard plan: 5$/month to create up to 20 inboxes
  • Pro plan: Up to 20 inboxes included for free

How to create a custom Bandzoogle email inbox:

  1. From the Control Panel, click the envelope in the top right corner
  2. Click 'Buy Inbox'
  3. Input your payment information
  4. Click 'Pay $14.95'
  5. Create your email address and enter a password

    Note: In the ‘mailbox’ setting, enter whatever you want in front of the @ symbol and your domain name. So if you want an email address like info@yourdomain.com, you would enter ‘info’ for the mailbox option. The password must be at least 8 characters long and contain at least one number and one uppercase letter.

If you'd like to add more than one email inbox, please follow these steps:

  1. Click 'Add a new email account'
  2. Click 'Update' to agree to the change in billing terms
  3. Create your new email address

    Important: Each inbox is $14.95 USD per year. By subscribing, you agree to our Terms of Service. Your Email subscription will automatically renew each year. You can cancel at any time through the 'Account Details' tab, under the 'Email subscription' heading, or by contacting our support team. Canceling the payment subscription will automatically delete your email inbox(es).

Note: For information on email archive and backup, please view the 'Rackspace Email Archiving' page.

Update Email Subscription

If you'd like to use a different funding source to pay for your email subscription, please follow these steps:

  1. From the Control Panel, click the arrow next to your username in the top right corner
  2. Select 'Account Details' from the drop-down menu
  3. Under the 'Email Subscription' header, click 'Update payment source'
  4. Enter your new credit card information
  5. Click 'Save'

Notes:

  • If you'd like to update the payment source for your website plan you will need to update that payment source separately.
  • We are unable to accept payment by Paypal, cash, money order, or check.
  • We are unable to accept payment by email, live chat, or telephone.

Sending and receiving email

After you've created your email inbox, you can send/receive email in a few different ways. Inboxes can also be set up in any desktop mail program (such as Outlook, MacMail, Entourage, etc.), mobile device, or tablet. You can also check your email from the built-in 'Email' tab or complementary webmail program.

Email tab

  1. From the 'Edit Content' tab, click the envelope icon in the top right corner
  2. Click 'Login'

Webmail

  1. Go to http://webmail.mailzoogle.com/
  2. Enter your username (the full email address that you are logging in to)
  3. Enter your password (the one set in the Email tab of your Bandzoogle account.)
  4. Click 'Login'

Another program or device

If you prefer to send and receive mail using another device or program, like your iPhone, tablet, Apple Mail or Outlook (or any other programthing else), use the following settings within your chosen email app to connect:

  • Username: The full email address, for example yourname@yourdomain.com
  • Password: This is the email specific password set when the inbox was created in your Bandzoogle account. If you are having trouble with the email set up, try resetting your password from the Email tab of your Bandzoogle control panel.
  • IMAP mail server (incoming): secure.emailsrvr.com
  • SMTP mail server (outgoing): secure.emailsrvr.com
  • Authentication: Password, for both incoming and outgoing settings
  • SSL: Yes, for both incoming and outgoing settings
  • IMAP Incoming port: 993
  • SMTP Outgoing port: 465

Note: Be sure to select the IMAP email setup when connecting, not other settings like ‘mobile sync’. We only support IMAP and this setting will still sync your email across multiple devices.

Using existing email with your website

If you're already using another service for your domain-based email, (like GoDaddy, Fastmail, Google Apps, or another paid service), you can continue using it with your website by changing your MX records.

An MX (mail exchange) record is used to tell the world which mail servers accept incoming mail for your domain and where emails sent to your domain should be routed. If your MX records are not pointed to the correct location, you will not receive email.

If you are using Bandzoogle email, you won't have to make any changes. The MX records will default to 'Bandzoogle'.

Note: If you'd like a custom email address, you can purchase by clicking the envelope icon in the Bandzoogle menu.

If you are using an external website for email you can select your provider from the list.

  1. From the Control Panel, click the arrow next to your username in the top right corner
  2. Select 'Account Details' from the dropdown menu
  3. Click your domain name
  4. Select your email provider from the dropdown
    • FastMail
    • Google
    • GoDaddy (Important: GoDaddy's Office365 email is different from their regular email. If you are using GoDaddy's Office365, the setup requires additional steps so please contact our support team for assistance.)
    • Yahoo
    • Network Solutions
    • 1and1
    • Namecheap
    • Other
  5. For Google Apps: Enter your Google site verification code
  6. Click 'Save'

If your domain email provider is not listed here, contact your email host and ask them for their MX record settings. After you receive the MX information, you will add them manually. The records must match exactly or they will not work.

PART 1

  1. From the 'Edit Content' tab, click the arrow next to your username in the top right corner
  2. Select 'Account Details' from the dropdown menu
  3. Click your domain name
  4. Select 'Other' next to the 'Email provider' dropdown
  5. Click 'Save'

PART 2

  1. In your 'DNS Manager,' under 'Editable records' click 'Add Custom DNS Record'
  2. From the dropdown, select 'MX'
  3. Next to 'Content', add the IP address provided by your email host
  4. Add a priority number (e.g. 10, 20 or 30)
  5. Click 'Add'

Notes:

  • These instructions only apply to domain-based email such as info@domainname.com. It does not affect free email services like Gmail, Hotmail, Yahoo, AOL, or similar providers.
  • If you have connected your domain using forwarding or an A record, your domain host is in control of your records. Please contact your domain host and ask them to update your records for you.

For more information on other domain options, please view the 'Domain Names' Help article.